When you browse or purchase from BordoBites, we may collect the following types of information:

We use the information we collect solely to run our store and improve your experience. Specifically, we use it to:

• Process and fulfil your orders, including shipping and delivery coordination
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your customer service inquiries and resolve any issues
• Improve our website, product offerings, and overall shopping experience
• Send promotional emails or offers — only if you have opted in
• Comply with legal obligations and prevent fraudulent transactions

We only share your personal data with trusted third parties who help us operate our store and fulfil your orders. These include:

• Shopify — our e-commerce platform that powers our store and processes payments securely
• Shipping carriers — to deliver your order to the address you provide
• Payment processors — to handle transactions safely and securely
• Email service providers — to send you order updates or newsletters (if opted in)

All third parties we work with are required to handle your data in compliance with applicable privacy laws and are not permitted to use your information for any other purpose.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. Cookies allow us to remember your cart, preferences, and session details.

We use the following types of cookies:

• Essential cookies — required for the store to function (e.g. your shopping cart)
• Analytics cookies — help us understand traffic patterns and improve our site
• Marketing cookies — used to show relevant ads if you've opted in (e.g. via Facebook Pixel)

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including maintaining order records for legal and accounting requirements. Specifically:

• Order and transaction records are kept for a minimum of 7 years as required by financial regulations
• Account information is retained for as long as your account remains active
• Marketing data is held until you unsubscribe or request deletion
• Support communications are kept for up to 2 years after resolution

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Right to access — request a copy of the personal data we hold about you
• Right to correction — ask us to update inaccurate or incomplete information
• Right to deletion — request that we delete your personal data, subject to legal obligations
• Right to opt-out — unsubscribe from marketing communications at any time
• Right to data portability — receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at support@bordobites.com. We will respond to your request within 30 days.

BordoBites is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at support@bordobites.com and we will promptly delete it.

We take data security seriously. Our store is hosted on Shopify, which uses industry-standard SSL encryption to protect all data transmitted between your browser and our site. Payments are processed through PCI-DSS compliant payment providers and we never store your full card details on our servers.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the date at the top of this page and, where appropriate, notify you by email or a notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of our store after changes are posted constitutes your acceptance of the updated policy.